Shipping, Returns and Info

SHIPPING

SHIPPING TIMES
Please allow 2-4 business days processing time for your order to be packed and shipped, unless stated otherwise in the item description.
There are still some delays with postal services both domestically and worldwide due to Covid. Unfortunately we cannot provide accurate delivery times once your package has been mailed.
If an item is made to order the description will state a more accurate processing time.

ALL ORDERS ARE TRACKED
You will receive a tracking number as soon as your parcel has been mailed. All orders are shipped via Australia Post with tracking. 
International orders are still experiencing delays and will only be sent out with tracked shipping. This is the Australia Post website showing the most up to date information in regards to your country- Australia Post International Shipping

I’VE PUT THE WRONG ADDRESS 
Please advise within 24 hours of purchase if your shipping address is wrong (no DM’s as they can be easily missed) with your details and order number so it can be changed before mailing as we’re unable to alter this once shipped.

I’VE MADE MORE THAN ONE ORDER TO THE SAME ADDRESS
If you’re making multiple purchases at once, please email (no DM’s as they can be easily missed) within 24 hours of purchase with your details and order numbers so that these can be combined and any refund needed can be processed. Unfortunately, nothing can be altered after mailing. 

 

RETURNS AND REFUNDS

I WANT TO CANCEL MY ORDER
If you email to cancel an order (no DM’s as they can be easily missed) within 24 hours of purchase a refund can be issued. Please include your details and order number.

I WANT TO RETURN MY ORDER
We don’t accept jewellery returns for health reasons but if your jewellery has been damaged please get in touch as soon as you receive it. In some cases an Australia Post claim may need to be made but this is all done on a case by case basis. Please include your details and order number.

FAQ’S

DO YOU DO CUSTOM WORK 
Custom slots will open again late 2024. Watch this space!

 

DO YOU SELL WHOLESALE
Not at this point in time.